TERMS & CONDITIONS

1. Conditions of use

Welcome to Svision GmbH (hereinafter – Vision). If you visit or shop at Vision you agree to accept the following terms. They apply to all orders placed on our website, by phone and by email. By accepting your order an agreement is established between you and Vision. Other terms of use are not valid if not agreed upon in writing.

2. How to Order

You can place an order as follows:

  1. By shopping on our website
  2. By sending a detailed order by email
  3. By phone Monday through Friday 10 am to 8 pm CET

We will send you a confirmation email after receiving your online order. As soon as your order is shipped we will inform you about it with a second email (and/or you will get the information from our logistic partners directly). In the unlikely event that one of our suppliers is unable to deliver the items we ordered, Vision can withdraw from the agreement. You will be informed immediately by email that we cannot deliver the items you ordered.

3. Agreement on terms of delivery

Vision shall organize delivery of products ordered by the client in our online shop in Sessia or on our web site in accordance with the quantities, delivery data and delivery and shipping instructions specified by the client in the Purchase Orders. Shipment shall be sent via courier services designated by Vision. If the receiver is not available at the time of delivery, then the receiver shall be contacted for instructions regarding the mode of anew shipment. Shipment costs shall be paid by the client to Vision together with the payment for the purchased order. Each delivery of products shall be accompanied by an invoice containing the payment parameters, name of products purchased by the client, and other such documents as may be required pursuant to the situation or Applicable Law. The time frame of delivery will be depending on the destination and availability of the client on the designated address. For EU-countries the delivery time is estimated till up to 2 weeks from issuance of order. For Other European Countries this estimated time is up to 3 weeks. For deliveries Worldwide the delivery can take up to 10 weeks. If the parcel is not delivered within this period, to the client are offered an options to receive a credit note or to agree on prolonged delivery time.

The Company shall not take responsibility for unpredicted circumstances that will prolong the delivery and are not under control of the Company, (such as political barrier due to disputes between some countries, unacceptable customs requirements by the receiver etc.) By making Purchase in our online Store the client is considered to be in acceptance with this Delivery terms.

4. Safe and secure shopping with SSL

Our SSL (secure socket layer) software is the industry standard for secure online transactions. All personal information such as credit card numbers, name and address are encrypted so that it cannot be read by anyone as it travels over the Internet. This means that all sensitive data are absolutely safe from fraud.

5. Payment options

We offer the following payment options (depending on the Shipping country):

6. Delivery

Most of the products offered on our web site are constantly in stock. If an item should be out of stock we will inform you by email. We process your order immediately and usually it should be ready for shipping within 48 hours. About delivery costs you will be informed additionally by email or phone. Delivery time depends from the place of the destination and chosen option – express or standard delivery.

All our products are shipped from a country within the EU.

Delivery outside of the European Union (EU)

Customs- and Import charges may apply during the import into your country. Please ask your Customs Officials about Charges and Import regulations before ordering. Vision is not responsible for any Customs- and Import charges which may apply.

7. Exchanges and Returns

If you are not entirely satisfied with your purchase, you may return the items no questions asked within 14 days of delivery for a full refund.

Important: Returns without prior notice will not be accepted! Therefore please contact us by email or by phone, and we we will instruct you how to return the products for free. Free returns are not possible.
In any case we will cover the cost and risk of the return shipment. We will refund the purchase price within 14 days of receiving your return shipment. Shipping costs cannot be refunded.

8. Exchange of Broken or Incorrect Items

If we made a mistake and you did not receive the items you ordered or if the items you received are damaged, please call us or write an an email or give us a call. Simply fill out the provided return form and ship it back to us together with the items carefully packaged.
After receiving the exchange or replace shipment you are required to return the original shipment within 30 days. In any case we will cover the cost and risk of the return shipment.

9. Shipping damages

If you receive a damaged package make a complaint immediately with the delivery person and refuse to take the package. Also contact us and we will send you a replacement for the damaged items free of charge.

10. Conditional Sale

All goods delivered to you are the property of Vision until fully paid.

11. Cancellation

You can cancel your purchase in text form (e-mail, letter) within 14 days without giving reasons. In the case of an effective cancellation, the mutually received benefits must be returned.

12. Limitation of Liability

All products presented on this website are food or dietary supplements or cosmetics and NOT a medicine. All content on this website is only intended to inform about the nutritional and physiological processes of the food supplements. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional.

A food supplement is a product that is intended to supplement the normal diet with nutrients or other vital substances which have a nutritional or physiological effect. Food supplements are intended for ingestion in pill, capsule, tablet, powder, liquid or similar forms in a certain dosage.

You should not use the information on this site for diagnosis or treatment of any health problem or as a substitute for medication or other treatment prescribed by your physician or health care provider. You should consult with a physician or healthcare professional before starting any diet, exercise or supplementation program, before taking any medication or food supplement, or if you have or suspect you might have a health problem.

Vision is not responsible for any statements, claims or directions of use that various manufacturers make about their products. Vision cannot be held responsible for side effects or health damages which may occur from the use of products offered on this website.

Food supplements are not a replacement for a diversified and balanced food intake and a healthy lifestyle. The recommended daily dose of a food supplement does not have any side effects in healthy adults. If you suffer from an illness you should discuss the use of a food supplement with a doctor. Food supplements should always be stored out of reach of small children.

In some jurisdictions, some of these substances may be considered prescription drugs, controlled or contraband substances. Since the information published on this website is accessible to anyone throughout the world, Vision does not give legal advice that may apply to any particular consumer. Consumers are cautioned to check with local, regionalized legal counsel and/or health care professional(s) before making any purchases on the Vision site. Also the consumer is responsible for additional taxes or duties which may occur when importing and receiving the products in his country.

13. Privacy Policy

All personal data you submit are exclusively used to process your order and to guarantee easy and comfortable shopping. Under no circumstances will Vision disclose any of your data to third parties.

14. Force Majeure

If we are prevented from fulfilling the obligations arising from a purchase agreement due to force majeure or circumstances beyond our control, Vision cannot be held liable.

15. Copyright

No text or pictures from the Web Site may be copied or reproduced (including print in hard copy) without the prior written consent of Vision. The user may print, in hard copy, portions of the Web Site only for the purpose of placing an order with Vision. Vision accepts no liability for inaccuracies or typographical errors.